GET TO KNOW THE PROCESS

A few things you might be wondering before we get started.

The Right Fit

Will my brand have the same style as Pixel Paradise?

No. Your brand doesn’t have to be bright and bubbly like mine. Pixel Paradise has its own look, and yours will be designed around what fits your business best.

Do you only work with certain industries?

I work with all kinds of businesses, and every project gets its own direction based on who you are and who you’re trying to reach.

What if I already have a logo or existing branding?

If parts of your current branding still feel right, I can keep what’s working and build the rest into something stronger and more complete.

What if I have no idea what I want?

No worries if you have no clue where to start. I’ll help pull the direction together and turn what you do know into something that actually feels like you.

What if I know exactly what I want?

Perfect. If you already know the direction you want, I’ll take that vision and turn it into something polished, cohesive, and ready to use.

Do you build websites?

No, I don’t build websites, but I do design how they look. I create the page layouts, graphics, buttons, illustrations, and other visuals for your web designer to build from.

Getting Started

What happens after I contact you?

Once you reach out, I’ll learn more about your business and what you’re looking for to see if we’re a good fit. If we both feel good about moving forward, I’ll walk you through the next steps and get everything lined up.

What do I need to have ready before we start?

You don’t need to have everything figured out. Just come with the basics about your business, what you offer, and anything you already know you want me to keep in mind.

When can we get started?

I book projects based on availability, so your start date will depend on what’s already in the works. I’ll always let you know the earliest spot I have open.

How long does a project take?

Your timeline will depend on what we’re creating and how much is included. Pixel Dream typically takes 4–6 weeks, while Paradise Pro takes 8–12 weeks. Once we’ve talked through what you need, I’ll give you a realistic estimate before we start so you know what to expect.

Can you rush a project?

If your deadline is sooner than my normal turnaround time, I’ll let you know if I can make it work. If my schedule allows, I may be able to move things along faster for an additional rush fee.

Design & Payment

Why would I need more than one version of my logo?

Different spaces call for different layouts. Your main logo might work well on your website, while a smaller version fits better in a profile picture or on a product label. Having a few versions keeps your branding recognizable wherever you use it.

Do you use AI in your design process?

Never for design work. I do use AI to help me learn new things or figure out something I’m unfamiliar with. The creative direction, design decisions, and finished work for your business always come from me.

How will we communicate?

We’ll have a private client portal in Notion where we can share updates, review designs, and keep track of your feedback. Everything stays organized in one place, so you can easily find what you need and see what’s coming next.

What if I want to change the direction completely after we start?

It’s okay to change your mind! If you’ve already approved a design and want to try a completely different look, it may take extra time and cost more. We’ll talk through what you’d like to change, and I’ll explain any added cost before we move forward.

Are there any hidden fees?

There may be extra costs for things like paid fonts, stock images, or other licensed assets. If that comes up, I’ll let you know what it costs before anything is purchased.

How do payments work?

You’ll get all the payment details up front, including your deposit, payment schedule, final payment, and what happens if the project is paused or canceled. If anything changes along the way, I’ll make sure you know about any added cost before moving forward.

Files & Follow-Up

What files will I receive with my branding?

You’ll receive your final logo files, brand guide, and any additional designs included in your package. Your files will be prepared for their intended print or digital use, so you have the right versions for the pieces we create.

Does my package include printed materials?

I don't handle printing, but I'll help you understand what type of printing service you need and prepare your files for your chosen printer.

Will I own the final designs?

Yes. Once the project is finished and paid in full, the final approved designs are yours to use for your business. Original layered working files aren’t included unless they’re specifically part of your package.

Will you show me how to use everything?

Absolutely. I’ll walk you through what everything is, what it’s for, and how to use it so you feel confident using your new branding once the project is finished.

What happens after the final files are delivered?

You’ll have 14 days of support after delivery for any questions about your files or how to use them. If you need updates or new designs, I’d love to help and can put together a separate quote whenever you’re ready.

Still have questions or can’t find what you need? I’m only a message away!

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